Resources for resolving common issues with Planet Home Lending, LLC products and services
You can reduce the number of unwanted calls from Planet Home Lending, LLC you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
Planet Home Lending, LLC Mortgage loan servicing, payments, escrow account November 29, 2016 - My mortgage started with - in -/-/- and was bought out in -/-/- from Planet Home Lending. This company has declined my bill pay payment repeatedly which in turn caused late fee 's and possible foreclosure. I had to send a wire to make up for everything and this still continues to happen. The mitigation department has not helped in getting this payment paid to my mortgage and there for has caused more fee 's and possible foreclosure again. They have ruined my credit. There business practice are damaging to hard working people. They do not provide me with any proper instruction to m... |
Planet Home Lending, LLC Mortgage settlement process and costs April 29, 2016 - I was given my parents home in a trust and was deeded to the trust. It is a VA loan. The company Planet Home Lending was notified of this change in 2013. I continues all payments and they accepted the insurance all years. Now they have requested the insurance state the ESTATE of. There is no Estate it is a trust. They gave me the option of getting this stated or I would need to assume the loan. I in good faith have made all payments, insured and made this my home. ... |
Planet Home Lending, LLC Mortgage loan modification,collection,foreclosure March 28, 2016 - We are a small homeowners association and this home has sat vacant for at least 5 years. We periodically get notice that a foreclosure will go forward and nothing happens. The last notice we received was - 2015 with an Amended Complaint For Deed of Trust Foreclosure. We have not received $3500.00 in dues and fines to date. This home is also becoming an eyesore in the community with landscaping issues, break ins to the home and fencing falling down. ... |
Planet Home Lending, LLC Mortgage loan modification,collection,foreclosure March 28, 2016 - We are a small homeowners association and this home has sat vacant for at least 5 years. We periodically get notice that a foreclosure will go forward and nothing happens. We have not received $1700.00 in dues and fines. We approached the lender about bringing this account current and their response was to file more foreclosure papers.The yard area is a total mess as well. ... |
Planet Home Lending, LLC Mortgage loan servicing, payments, escrow account March 14, 2016 - I experienced water damage to my home -/-/2015. My mortgage lender refuses to pay interest on the claim funds held in escrow despite California law ( California Civil Code ( 2954.8. Payment of Interest to Borrower ). ... |
Planet Home Lending, LLC Mortgage loan servicing, payments, escrow account March 14, 2016 - I experienced water damage to my home in - of 2015 and my mortgage lender wants to charge me $46.00 third party inspection fee ( charged to my mortgage loan ) each time an inspection is required. I take exception to this fee and do not feel that I have consented to it with any mortgage agreements I have signed. I understand the bank 's need to protect their interests by having the work inspected but feel that the bank should incur this as a cost of doing business and not burden me as a customer with the cost of it paid over the remaining life of my mortgage. ... |
Planet Home Lending, LLC Mortgage loan modification,collection,foreclosure February 27, 2016 - We received your attached default notice - -, 2016. We are in the process of applying for a loan with Keep Your Home California and ask that you please wait 45 days before taking any futher foreclosure steps. ... |
Planet Home Lending, LLC Mortgage loan servicing, payments, escrow account November 24, 2015 - my husband passed over in 2014 ; he would always tell me that if anything happened to him that the mortgage would be paid off. the mortgage is in my husbands name only, and I ca n't find the mortgage insurance. I notified the mortgage company, and the home insurance company. I am the administrator of the estate. I sent the death cert.. and the admin.. document to each company. the insurance was put in my name. the mortgage company will not change the loan to the estate of.. when the renewal of the home insurance was due the mortgage company would not send the insurance payment through e... |
Planet Home Lending, LLC Mortgage loan servicing, payments, escrow account November 19, 2015 - This complaint is in relation to Planet Home Lending Mortgage Company. I have been charged additional fees up and above my regular mortgage payment for the - time this year. I went through a loan modification -/-/- and it is currently -/-/- and I continuously am being charged fees. I have called Planet Home Lending customer service and they ca n't give me a straight answer. -/-/- they charged me a fee of $34.00. Their explanation was that it was in regard to my loan modification and was a fee that was not paid. I reluctantly paid. Then -/-/- I was charged a fee of $51... |
Planet Home Lending, LLC Mortgage loan modification,collection,foreclosure November 7, 2015 - I am a - - Citizen and - who the victim of a mortgage scam by - - -. This company scammed - - veterans including me. I never signed for a Mortgage, Loan and never attended a Closing but I am facing foreclosure by Planet Home Lending a debt collector. The Government is suing - - - and several banks for fraud in - US District Court. I am one of those victims. I have been to Court for Foreclosure fighting these debt collectors to no avail. I have testified I never signed a Mortgage and never did a closing. These Courts just proceed. I need help to stop these de... |
Planet Home Lending, LLC Mortgage loan modification,collection,foreclosure September 21, 2015 - I had my home with - MORTGAGE, I asked for a loan modification and was denied several times. Then they sold my loan to Green Planet. I asked for a loan modification, and they denied me for no legal reason. When I inquired about it they sold it to Planet lending. I asked for a loan modification from Planet Lending and they denied me a modification as well. My home is a M E R S account. THE FORECLOSURE PAPERS THEY TRIED TO FILE SAYS MERS AGAINST ME. M E R S HAVE NO LEGAL GROUND TO FORECLOSE BECAUSE THEY ARE NOT THE OWNER. Now Planet Lending filed a foreclosure. I am fed up with the wrong that... |
Planet Home Lending, LLC Mortgage application, originator, mortgage broker September 16, 2015 - Trying to obtain a payoff from Planet Home Lending, on -/-/2015 we faxed an authorization to release the mortgage payoff signed by the borrower. We follow up with the lender and was told that they did not received the payoff. We resent the request and follow up with a phone call to make sure the request was received. We were then told that the payoff was sent via Fax and for us to check our fax. We checked and saw no fax. We called back and was then told that they called the borrower and the borrower stated ; to not send us the payoff but to - - -, which was not soo. We called t... |
Planet Home Lending, LLC Mortgage loan modification,collection,foreclosure September 16, 2015 - Planet Home Lending is currently servicing my loan they got a transfer from - -. During the transfer I was in the final stages of a modification with - -. When - transferred my loan, I was behind on my mortgage and the modification would put my past due payments to the back of the loan. There was some confusion about how much I was behind because I had paid Planet Home Lending my monthly payments before the loan was officially transferred over. - - said they transferred my loan -/-/- and I began making payments to Planet home Lending -/-/-. Planet Lending did not... |
Planet Home Lending, LLC Mortgage loan servicing, payments, escrow account September 8, 2015 - My Loan was transferred to Planet Home Lending from - -. I was owed 2 years of escrow payment of $1800.00 - I was paying around $200.00 on a modification plan I had with -. I kept telling Planet Home lending that I was owed escrow amounts from - they said that they could not do anything I had to go after -. This seemed ridiculous to me, but I called - and they said they transferred over the escrow to Planet. After much debate with Planet they finally reviewed my account in - and saw that I was owed $2600.00 for escrow and for the overage in payments I was making I... |
Planet Home Lending, LLC Bank account or service account opening, closing, or management August 26, 2015 - I started my mortgage modification with my previous mortgage company in - - ; my loan was sold and my new mortgage company took over in - -. I have made over - phone calls since - - requesting a modification, numerous faxes, over - documents submitted. In - -, I was informed that because my previous modification took place in -, I would have to wait until - - in order to be qualified. We are approaching - -, and I am still waiting for my modification to be approved. This process has been frustrating ; I have been lied to on several occasions. I am d... |
Planet Home Lending, LLC Mortgage loan modification,collection,foreclosure June 18, 2015 - Wife loss her job for medical reasons and may not return to work. A request to modify our loan was denied by Planet home lending because we where only - months late. ... |
Planet Home Lending, LLC Mortgage loan modification,collection,foreclosure June 18, 2015 - We were denied of a modification due to not imminent default ''. Our income is less than halfthat when we got the loan. I lost my job due to medical reasons and I am filling for -Our loan take 36 % of our income. ... |
Planet Home Lending, LLC Debt collection cont'd attempts collect debt not owed debt is not mine June 15, 2015 - I have received - calls from the following telephone number-. When i answer they hang up. Then when I call the number back to find out who it is, each time I get an automated message telling me the name of the dept collecting company and that the call is in reference to a dept and in order to find out more details about this dept I have to enter my telephone number which I am hesitant to do.The thing is I do not owe any debts whatsoever with this company or any other company and I do not know why these people are harassing me. or how they got my number. This is nothing more than a s... |
Planet Home Lending, LLC Mortgage application, originator, mortgage broker June 8, 2015 - Considering that my previous mortgage was with Planet Lending. I thought it would be easier to stick with the same lender and apply for my new home. My representative that began the process was - -. I provided all the documentation that he requested : paystubs, bank statement, tax forms, copies of ID '' s, and we were pre-approved for the new mortgage - -, 2015. We signed a - days contract - -, 2015, so that my husband and I could sell our home around the same time at the end of -. From then there were many issues : -, Planet Home Lending continued to ask for documen... |