Planet Home Lending, LLC Mortgage Complaint

Planet Home Lending, LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Florida

My Loan was transferred to Planet Home Lending from - -. I was owed 2 years of escrow payment of $1800.00 - I was paying around $200.00 on a modification plan I had with -. I kept telling Planet Home lending that I was owed escrow amounts from - they said that they could not do anything I had to go after -. This seemed ridiculous to me, but I called - and they said they transferred over the escrow to Planet. After much debate with Planet they finally reviewed my account in - and saw that I was owed $2600.00 for escrow and for the overage in payments I was making I had to debate with them for over 6 months for this to happen, but they still did not credit me for -. A new person started to work on my modification at Planet Home lending - and we came up with a plan for me to pay $1900.00 for - - in - I would pay $4500.00 in - I would pay $1900.00 and - I would pay - and my account would be up to date for - 's payment of $1700.00. So from - to


all I have paid and what they were proposing for me to pay the total would about $14000.00 as credit to my account from - - to - - called every month and I kept asking them about the numbers being wrong they told me they would work itself out. Instead of their plan I paid the $1900.00 in -, - $2500.00 in - I paid $1900.00 in - they are asking me to pay $7100.00 in - to cover -, - - and -. Then in - I should pay my regular $1700.00 a total of $13000.00 inclusive of - 's payments versus their proposal where I would pay $14000.00 inclusive of -, a difference of roughly of $13000.00, not to mention what is in my suspense account of about $1000.00. I try to explain to the people at Planet the numbers and they do not seem to get it where are their numbers coming from? And why have I not received credit for my $1000.00 in the suspense account I am attaching a statement from them I printed showing they did not give me credit for my suspense amount as per the conversation I had with - on - -, -. Where is my escrow from - and my extra money in the suspense account. In - I filed a complaint with this department in regards to - Case number : - in regards to payment plan and past due mortgage. As a response - said they would put the past due to the back of the loan. When - transferred the loan to planet home lending they still showed I owed 3 months pays due they did not put the agreements with - and myself. Now I have a payment plan set up and they are asking me to pay all these past due and my credit is shot because - - and Planet Home Lending can not get their numbers correct and credit me for what they are supposed to. Planet Home Lending continue to miscalculate my amounts and then when I try to correct them they keep telling me that I am wrong but they still will not properly review the entire records from - and see the amount that was to be place at the back of the loan insstead they continue to hound me for money and ruined my credit.