Planet Home Lending, LLC Bank Account Or Service Complaint

Planet Home Lending, LLC Bank account or service department,

Other bank product/service Account opening, closing, or management Georgia

I started my mortgage modification with my previous mortgage company in - - ; my loan was sold and my new mortgage company took over in - -. I have made over - phone calls since - - requesting a modification, numerous faxes, over - documents submitted. In - -, I was informed that because my previous modification took place in -, I would have to wait until - - in order to be qualified. We are approaching - -, and I am still waiting for my modification to be approved. This process has been frustrating ; I have been lied to on several occasions. I am disgusted. This processs has created an environment of ongoing stress and instability in my home. I need help. This is the second complaint filed with this office.