Planet Home Lending, LLC Mortgage Complaint

Planet Home Lending, LLC Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Florida

Trying to obtain a payoff from Planet Home Lending, on -/-/2015 we faxed an authorization to release the mortgage payoff signed by the borrower. We follow up with the lender and was told that they did not received the payoff. We resent the request and follow up with a phone call to make sure the request was received. We were then told that the payoff was sent via Fax and for us to check our fax. We checked and saw no fax. We called back and was then told that they called the borrower and the borrower stated ; to not send us the payoff but to - - -, which was not soo. We called the borrower and he stated that - - - need the payoff to movwe the loan forward so when he called he told them to send to - - -, he assumed that they would still send us the payoff we requested. So he called them after our conversation to clarify that they need to send - - - company the payoff as well and that he was closing on -/-/2015. We need your help. We were hung up on twice by - - and was lied to that the borrower did not call them to authorize us getting the payoff, although we sent the - authorization via FA-. This company should not be in the servicing business, they are like a boiler room!