Planet Home Lending, LLC Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Planet Home Lending, LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account North Carolina

My mortgage started with - in -/-/- and was bought out in -/-/- from Planet Home Lending. This company has declined my bill pay payment repeatedly which in turn caused late fee 's and possible foreclosure. I had to send a wire to make up for everything and this still continues to happen. The mitigation department has not helped in getting this payment paid to my mortgage and there for has caused more fee 's and possible foreclosure again. They have ruined my credit. There business practice are damaging to hard working people. They do not provide me with any proper instruction to make and payment and there bank are having major delays in returning my funds so I can have them debit my bank account to make the payment on time. I want fee 's reimbursed and the company to move my account back to -, a company with respect.

Planet Home Lending, LLC customer in North Carolina
Nov 29, 2016

* Source: CFPB Complaint Database

Planet Home Lending, LLC response to complaint:
Closed

Created with Highcharts 4.2.3Planet Home Lending, LLCComplaint HistoryComplaints5/201310/201311/201312/20132/20145/20147/20148/20149/201410/201412/20141/20153/20154/20155/20156/20157/20158/20159/201511/20153/201611/20160123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Planet Home Lending, LLCLoan servicing, payments, escrow account11.1%75.0%2.8%11.1%ClosedClosed with explanationClosed with monetary reliefUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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