Planet Home Lending, LLC Mortgage Complaint

Planet Home Lending, LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account New Mexico

This complaint is in relation to Planet Home Lending Mortgage Company. I have been charged additional fees up and above my regular mortgage payment for the - time this year. I went through a loan modification -/-/- and it is currently -/-/- and I continuously am being charged fees. I have called Planet Home Lending customer service and they ca n't give me a straight answer. -/-/- they charged me a fee of $34.00. Their explanation was that it was in regard to my loan modification and was a fee that was not paid. I reluctantly paid. Then -/-/- I was charged a fee of $51.00. When I called to inquire, they were not sure what the fee was for and they credited my account, but left a fee of $3.00 which again I paid. -/-/- they again charged me another fee of $46.00. Again after speaking to them, they corrected the fee. Now, I received my -/-/- statement and another fee for $17.00 has been charged to me. I am very frustrated with these fees almost every month. I called and inquired about this fee and they said it was a fee for a - drive by '' that was conducted during my loan modification process -/-/-. A year and a half later and they are charging me for someone to drive by my home to check if it is occupied. I am tired of taking time to inquire about these extra charges for all these months. I feel I am being penalized for obtaining a loan modification and they continuously are finding some kind of fee to charge me above the regular mortgage payment. Is there anyone that can look into this company? Maybe conduct an audit and check if this is happening to other customers. I received a loan modification in order to afford my monthly mortgage, but the fees they keep assessing is not helping me what so ever.