Planet Home Lending, LLC Mortgage Complaint

Planet Home Lending, LLC Mortgage department,

VA mortgage Loan servicing, payments, escrow account Virginia

my husband passed over in 2014 ; he would always tell me that if anything happened to him that the mortgage would be paid off. the mortgage is in my husbands name only, and I ca n't find the mortgage insurance. I notified the mortgage company, and the home insurance company. I am the administrator of the estate. I sent the death cert.. and the admin.. document to each company.


when the renewal of the home insurance was due the mortgage company would not send the insurance payment through escrow. they stated the insurance policy is not in my husbands name. the insurance company stated they can not have a policy in a deceased persons name. I am the administrator of the property. the mortgage company stated to assume the loan, sell the property, or find another home insurance company. ( you can not feel the total disrespect and rudeness I experienced from the worker through my words. ) also every time I call the mortgage company to find out what is the problem I get the prompt, this an attempt to collect a debt and this call my be monitored. I have not missed a payment to either company. the mortgage company did send a letter stating a name change. I do n't know if I am paying off a mortgage or a transfer to a debt company. please help.