Review and analysis of over 11 Fha Mortgage complaints against Lender Live
Lender Live consumers have reported over 11 official complaints related to FHA mortgage. Out of the 11 consumer complaints against Lender Live, 9% were disputed by the consumer (i.e. the consumer was not happy with how Lender Live responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Lender Live resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Lender Live Mortgage loan servicing, payments, escrow account January 19, 2017 - -/LenderLive wrongfully charged me a late fee for a payment that arrived to their facility prior to the - of the month. When I contacted the company, I received different answers from different people and was left on hold for long periods of time when I asked to speak with a manager. Additionally I had to call several times to get the issue resolved. This issue has occurred more than once and is starting to become a monthly chore.... |
Lender Live Mortgage credit decision / underwriting July 29, 2016 - I recently refinanced my FHA mortgage to a conventional mortgage to get rid of the PMI, However when it was time to closing I realized that my FHA mortgage holder was collecting two months of interest and two months of PMI, whoever they were paid in 6 weeks and they did n't give me a refund for the extra 2 weeks paid, perhaps they collected for the month of - and - but they were paid off on - -, I believe they owe my the interest and the PMI charged for the last two weeks of -, I have called but their customer service does n't seem to be too helpful trying to tell me that my ref... |
Lender Live Mortgage loan servicing, payments, escrow account April 20, 2016 - I have an issue regarding a mortgage payment I am trying to get corrected. My wife and I have a mortgage that was opened - - and we began making payment to our loan servicer ( Lender Live ) on -/-/-. As of - - our loan was sold to - -. I had made the payment for the -/-/- due date through Lender Live on -/-/-, however, when Lender Live sent my loan information to - -, they advised - - that I was still due for the -/-/- due date instead of the due date of -/-/-. At this point, I have spoken with Lender Live customer serv... |
Lender Live Mortgage loan servicing, payments, escrow account April 11, 2016 - Lender Live was my mortgage servicer up until they transferred my loan. Lender Live sent my escrow payments to the wrong municipality, creating a large deficiency in my escrow and then notifying they were more than doubling my payments. When I notified them they had made a mistake, they never explained what happened, only that they needed to request refunds from the municipalities they sent my money to so they would be able to pay the correct taxes ( due to their error my property and school taxes were paid late ). They have yet to correct the issue, and provided the wrong escrow information t... |
Lender Live Mortgage loan modification,collection,foreclosure April 5, 2016 - Last year, our mortgage company ( - -, - ) was sold to a new company ( Lender Live Network ). Since then, we have had a number of issues. We recently have undergone a bit of financial hardship, and we have attempted a number of times to setup repayment plans through LenderLive. Throughout this time, I have had no access online to see details around my account, including any fees charged, amount due, contracts or confirmations to these plans, etc. Everything had to be handled by phone. At first, I trusted that this would be sufficient. However, after allegedly not receiving our first p... |
Lender Live Mortgage loan modification,collection,foreclosure November 15, 2015 - I became behind on my mortgage payments due to loss of income in the home. In - 2015 I met with and discussed my options with a foreclosure program for my area. I filed the borrower response package to my mortgage lender per the suggestion of the the foreclosure prevention program. I received notice in mid - that in order to process the loan modification request they needed more verification 's, I sent in the requested verification 's via fax. I had n't been sent a decision of my request but found out on - -, 2015 that my home had been sold at a sheriff 's sale on - the -. I ... |
Lender Live Mortgage loan servicing, payments, escrow account October 10, 2015 - I refinanced last year -/-/- with - mortgage who then sold the mortgage to Lender Live mortgage company. I received a notice my taxes were never paid and my house would be auctioned off -/-/-. I called Lender Live on - -, 10 days ago. I emailed the auction notice per their request the same day, - -. I called them back - - and issue not taken care of. I called again - - and - and they still had not resolved the problem or paid the taxes. Today I received a letter from my house insurance that my insurance was not paid either by Lender Live as it should hav... |
Lender Live Mortgage loan servicing, payments, escrow account August 24, 2015 - LenderLive was acting as loan processor for a loan for me. I refinanced the house and the loan was paid off in -/-/-. I expected a check for the $ - in escrow they were holding, but after multiple telephone calls to them at ( - ) -, I still have not received a check. The first time I called them, I verified the address they were sending the check to with their representative. The address they had on file was correct. Since then I have spoken with them - times and everytime the reason for me not having the check is different. The last time ( on - - ) I was told they had o... |
Lender Live Mortgage loan servicing, payments, escrow account July 30, 2015 - Good Afternoon, On - -, 2015, I received a notice from my current mortgage company informing me that my loan was being sold to LenderLive Network , Inc. effective - -, 2015 and I would be receiving a letter with instructions from LenderLive Network , Inc. with my new loan number and instructions for making my mortgage payments. It 's now - -, 2015 and I have n't received anything from LenderLive Network , Inc. I 've tried calling LenderLive Network 's customer service line and have been hung up on 5 times by their automated service. I just want to know where to send my mortga... |