Review and analysis of over 15 Other Special Purpose Card complaints against Amex
Amex consumers have reported over 15 official complaints related to Other special purpose card. Out of the 15 consumer complaints against Amex, 7% were disputed by the consumer (i.e. the consumer was not happy with how Amex responded to their complaint) and 100% were processed in a timely manner. 20% of consumer complaints against Amex resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Amex Prepaid card unauthorized transactions/trans. issues November 28, 2016 - Use the cared for a stay at - hotels on Wednesday - - 2016. This was a one nite stay of $100.00. During the stay a problem occured that prompted the hotel to refund the amount of the stay for that night. On the - of - I received a receipt showing I owed no money and my balance was zero. The hotel will verbally confirm this with a phone call.On the - of - when the credit did not appear on my card I called customer service for Amex - and they informed me that the amount will not come back on my card for 30 days, even if the merchant releases it before the 30 day period ... |
Amex Prepaid card fraud or scam October 24, 2016 - I purchase a item the item was cancelled the store sent the money back to the card and now the company says My account has been closed due to a fraud investigation this has been ongoing for about - months now when in fact me and the merchant called and talked with someone.I heard nothing from them in regards to my account, I have to keep calling them with no response besides call -... |
Amex Prepaid card unauthorized transactions/trans. issues June 16, 2016 - AMERICAN E-PRESS SERVE DID NOT PAY MY VENTOR AND IS HOLDING MY MONEY. I HAVE CALLED THE CORPORATE OFFICE AND STILL NOT GETTTING ASSISTANCE... |
Amex Prepaid card managing, opening, or closing account March 27, 2016 - I 've complained before about these rebate/reward cards and the fees because traditionally a fee comes with a service and they provide zero service. They take a monthly fee for what, not using it, kind of backwards logic but of course makes banks rich while robbing consumers. This complaint is not about that though. So I tried to use - of my cards and it was denied presumably because I did not have the full amount available on the card which is - point # 1. So you ca n't use the balance and pay the rest with another means of payment??? For convenience and so AME- does n't miss respon... |
Amex Prepaid card managing, opening, or closing account January 18, 2016 - These cards are still the latest crusade for financial institutions to steal as much as they can from consumers ... They do it in the name of fees but the reality is they are taking money that does n't belong to them and without our express consent and with terms and conditions in the smallest print possible ... They offer companies these cards at a discount knowing a great number wo n't be used and they can keep the money ... I would like the cards 'refreshed ' and if really care to add a little convenience, perhaps put the balances on - card. The account numbers are : - $70.00, not w... |
Amex Prepaid card fraud or scam September 27, 2015 - After buying a - rebate eligible product from -, I filled out all the necessary rebate forms and my rebate was approved. I wait the time to receive the card. AME-/- never sent the gift card or was sent back to them by USPS. The rebate terms clearly state a fee only AFTER receipt by the cardholder. " a $2.00 monthly service charge applies but is waived for the initial four ( 4 ) months after receipt by cardholder. " -I see this as fraud since when I called AME- they inform me of the fee and refuses to issue the card in the full amount. Instead I am to be sent a new card with ... |
Amex Prepaid card fraud or scam September 18, 2015 - I received - American Express prepaid reward cards as rebates for purchases from - and - from -. I was informed that they were accepted nearly everywhere, but was embarrassed time and again as I tried to use the cards in crowded lines at local stores including chains like - and - and online retailers as I scanned card after card only to be rejected and having to find another way to pay. On - -, - I called their automated, - phone number to get the amounts remaining on each card. I was told : $14.00 remained on the - $20.00 cards, $6.00 on a $10.00 card,... |
July 4, 2015 - - rebate card handled by American Express. I was given an $18.00 prepaid card. A few months later, it became $12.00. $2.00 per month fee is charged for three months. The fee was written in the back of the card in a very small font. ... |
June 27, 2015 - This card was originally loaded with -. I must have misplaced it and forgotten about it. I recently located it and checked the balance. It is now -. The card expired -/-/-. I called and was told they will not reissue a card and I now am unable to collect the -. That is wrong. I understand about the - monthly rip off fee. I should be able to collect the remaining -... |
April 7, 2015 - I received a $59.00 rebate card from - on -/-/-. It is a prepaid American Express Rewards Card. On the card agreement, it said a $2.00 monthly fee will be accessed against the card balance 5 months after Card Issuance ''. In order to avoid the service fee, I tried to use the card today ( -/-/-, a week before -/-/- ) for a $59.00 online transaction and the transaction was declined. After talking to American Express card service, I was told a $2.00 fee was deducted from the account on -/-/- because the card issuance date was -/-/-. Also American Express refus... |