Amex Prepaid Card Complaint

Amex Prepaid card department,

Other special purpose card Fraud or scam California

I received - American Express prepaid reward cards as rebates for purchases from - and - from -. I was informed that they were accepted nearly everywhere, but was embarrassed time and again as I tried to use the cards in crowded lines at local stores including chains like - and - and online retailers as I scanned card after card only to be rejected and having to find another way to pay. On - -, - I called their automated, - phone number to get the amounts remaining on each card. I was told : $14.00 remained on the - $20.00 cards, $6.00 on a $10.00 card, $4.00 on another $10.00 card, and $0.00 on the remaining - $10.00 cards even though I had been denied use on these cards. ( The only card I had been able to use in the past was the $30.00 Am Ex card from - for a purchase of $23.00 so it had a balance of $6.00. ) Later on -/-/- I made a purchase at - and was denied - cards with balances remaining, but the receipt showed that $0.00 was taken from - card and declared --out, though the automated phone called an hour earlier said it had a balance of $14.00. $1.00 was taken from the $30.00 - card with an actual balance of $6.00 and declared -. $1.00 was taken from another card and --out though the phone call claimed there was $6.00 remaining on it. And finally $14.00 was taken from a card that the phone called claimed had $14.00 on it and declared --out. This has been a confused, embarassing experience in which I saw my money randomly disappear with no logical explanation. There is no web address to contact and Amercan Express 's phone number is automated.