Review and analysis of over 1 Other Bank Product/Service complaints against Seterus, Inc.
Seterus, Inc. consumers have reported over 1 official complaints related to Other bank product/service. Out of the 1 consumer complaints against Seterus, Inc., 0% were disputed by the consumer (i.e. the consumer was not happy with how Seterus, Inc. responded to their complaint) and 100% were processed in a timely manner. 100% of consumer complaints against Seterus, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Seterus, Inc. Bank account or service making/receiving payments, sending money February 4, 2016 - Seterus is the mortgage loan servicing company to which I send my monthly payments. My payments are always made within the first week of each month and are " posted '' to my account within 3 to 5 days. However, my payment of - 2015 took 15 days to be posted to my account. The company charged me a late fee with the following month 's statement. Instead of paying that fee, I sent them a letter with a copy of my cancelled check showing how long it took THEM to process it. I received no response at all from my letter, until the late charge appeared on my most recent statement again. ... |