Review and analysis of over 13 complaints against Navient Solutions, Inc.
Navient Solutions, Inc. consumers have reported over 13 official complaints related to Need information about my balance/terms. Out of the 13 consumer complaints against Navient Solutions, Inc., 8% were disputed by the consumer (i.e. the consumer was not happy with how Navient Solutions, Inc. responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Navient Solutions, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms January 4, 2017 - General Revenue is the company that bought my debt from Indiana - University. I 've made several attempts to simply see my balance on paper or the internet and have called to find out where I can see this information. I spoke with - - when I called they 're company and he refused to help me locate the login section of their website and would not send me a letter. He sarcastically remarked that they 've sent me numerous letters then said he would transfer me, only to mute the phone and leave me with silence. I just want to see how much I owe and set up a reasonable payment plan but I c... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms May 18, 2016 - We took out a - - private student loan in -. The loan became due - and the payments were so high we were unable to make payments. We never made any payments because - - refused to negotiate a payment that we could afford. In -, we pulled our credit report through - and the Status Details of the loan stated : As of - -, this account is scheduled to go to a positive status. In -, we pulled our credit report through - and the Status Details on the loan stated : The account is scheduled to continue on record until - -. - -, would be - years since ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms May 16, 2016 - In -/-/- or - -, I contacted Navient ( formerly - - ) to request copies of my promissory notes for - private loans that were financed through - - in -/-/- and -/-/-. ( For context : I graduated in -/-/-. I am currently repaying said loans, and have never missed a payment. ) Navient said that the only way for me to obtain the notes was via mail after they submitted an internal request that they expected would take about two weeks to process. I never received the notes, nor any other communication from Navient. In -/-/- -/-/-, I again requested ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms April 13, 2016 - The following statement cites and corresponds with a previous report filed against Navient Solutions , Inc. as of - -, 2016. The issues that will be addressed are in regards to the inaccuracies of Navient 's online account information, and the conflict of information and instruction to clientele between company representatives and paper documentation. Navient Solutions , Inc. is requiring three qualifying payments to be made in order to qualify for the Rate Reduction Program. " The Rate Reduction Program you were approved for requires three qualifying payments to be made before you are... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms April 7, 2016 - I 've asked Navient ( formerly - - ) for - things : 1. ) to have my cosigner released from my loans, and 2. ) to be provided with amortization information on my loans. Navient has denied both requests, for reasons that have not been made clear. There is no reason why my cosigner should not be released. I have paid as agreed on my loans for the entire time I 've been paying my loans, and I 've never defaulted. I formally applied to Navient to have my cosigner released and they denied my request, in writing, but with no reason explained. Also, there is no way to obtain amortization info... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms April 2, 2016 - We have been contacted over and over for the past year by Navient student loans and they say our loan number is -. These are loans we believe we paid under several other companies like -. We have begged over and over for them to PROVE the loans and show us paperwork. They have not provided us that information but harrassed us enough that we are now paying the loan to Navient - - - pa -. We are asking for proof we owe this money as it is - dollars and we just want proof. Can you help us? - - - - -, - Ca - - - -. If they can not prove, can we ge... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms March 8, 2016 - In 2009 I lost my job and was unable to make the payments on my private student loan which caused them to go into default. I am now currently employed and want to rehab my credit. These private loans are hurting my future plans. I contacted the servicer Navient which is the new servicer on my loans and they will not help with any repayment options on my defaulted loans. I want to know how can I get back in goodstanding and show that I want to get these loans out of default. ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms February 17, 2016 - My original loan was with - - at the time of the loan it was being paid to them as scheduled we sent them a lump sum and they assigned monies throughout - loans that instead of paying off the loan the was requested. It was then sold the Navient and for months and months we receive bills that said - amount due. we were then notify that we were in default and started negotiating with them in - - we had trouble doing so so we had to involve another party since then they have reported me to the credit bureau you several times which to me is unfair is that I feel is I am under neg... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms February 16, 2016 - My father passed away on - -, 2016. He was a cosigner on my private student loans that paid for my - studies at - University in -. Navient called his number because I was approximately one week late on making the payment in -/-/- following his passing. I answered the call and informed them of his death. I made the payment over the phone and I was told to send in his death certificate to release him as a cosigner. On -/-/2016 I received an E-Correspondence from Navient stating that : " Your cosigned private loan has been referred to - - , -, to resolve the outstan... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms January 20, 2016 - I took out a loan with - - in 2009 and have not received my MPN yet. I asked for it monthly for a while, and have maybe made 100 requests over the last seven years. Sometimes I 'm told by the person on the phone they see no such request. Sometimes I 'm told they do n't know why it was not sent. Sometimes I 'm told it was sent and I ask them to confirm my address and I 'm told there is no way of doing that. ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms January 12, 2016 - When I called Navient and inquired about the " Rate Reduction Program, '' supervisor - whose employee code is -, said, " We do not offer rate reduction program. '' When I told him that according to several websites ( NOT affiliated with Navient ) that educate students on how they can pay off their private student loans that Navient DOES offer rate reduction program, he said, " You do not quality for it. '' When I asked him why I do not quality for it, he said, " We do not disclose it. '' When I told him I want to know why I do not quality for it, he said, " We do not have to explain why.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms January 7, 2016 - I have a loan that was formerly serviced by - -, and is now being serviced by Navient. - - allowed me to access my loan details, which included principal balance, accrued interest, interest rate and type, and monthly payment amount. This monthly payment amount was periodically reduced to reflect my excess loan payments ( I assume ), so that information helped me to adjust my payments when I wanted. Navient, however, has changed their website and decided that my monthly payment due is n't information that 's important for me to have. Additionally, I used to be able to view statement... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms December 24, 2015 - I was paying back the loan, $ -mnth for the past 3 years now under - - -. The monthly payment for - 2015 was not deducted from my debit and I waited to see it would or call to follow up on the matter by -/-/-, if it happened again. My due date was every - of the month. I started receiving calls -/-/- from Navient, whom I was not sure whom they were at first, and would not leave a message or then leave a simple message just stating it was an urgent matter to discuss. When I finally called back, when I was available b/c they called always during my working hours, I sp... |