Navient Solutions, Inc. Student Loan Complaint

Navient Solutions, Inc. Student loan department,

Non-federal student loan Dealing with my lender or servicer Need information about my balance/terms New York

I was paying back the loan, $ -mnth for the past 3 years now under - - -. The monthly payment for - 2015 was not deducted from my debit and I waited to see it would or call to follow up on the matter by -/-/-, if it happened again. My due date was every - of the month. I started receiving calls -/-/- from Navient, whom I was not sure whom they were at first, and would not leave a message or then leave a simple message just stating it was an urgent matter to discuss. When I finally called back, when I was available b/c they called always during my working hours, I spoke with a - # - of Navient and she explained - closed and the case was transferred to them and immediately proceeded to request the money I owed and said they were giving me a great deal in cutting my balance in half and making a full payment over the phone that day. I said I did n't have the money and was n't ready to settle and preferred to continue to have the $100.00 deducted as was being done with the other


but $200.00 since I did n't pay for -. I inquired why was I being penalized for that when I was not informed that my loan was being transferred over. - asked, " do n't you have the money? you still owe it to us. what did you do with that money you did n't pay last month? '' I was surprised at her direct and unprofessional matter of handling this call, and only said I had medical emergencies ( which I did ). She said I still owed it. I said I would inquire more about that & and if I really owed it, but can commit to $100.00 a month with them until I payed off my remaining balance, which does n't seem to go down much. She said she needed to deduct it and I requested that she please send me a letter with that information of agreement before I payed it. I told her I was still working and on my way to a meeting and could n't give such personal information over the phone @ the time. I spoke to her the second day and insisted I needed a letter first with the agreement. She said that I can ask all I want but they were not obligated to provide it. I then stated, that then I would not discuss the matter further with her, because I was trying to work out with her what I owe & repayment and she is not being helpful. She hung up wishing me happy holidays. She called back saying that she spoke to a manager and they can provide me with a letter as I requested and to call back but before -. Since I was not able to call back that same day before -, I called again the following business day and proceeded to confirm my email address and start the confirmation that I can do the $100.00 a month on a specific day of the month. I asked her to send me the letter and then I would call back to make the payment ; since I needed to see and be sure of the agreement I was making with them and I know that is my right. - answered I ca n't dictate what and how they do things and they need a date to take out the money. I said, " But why would I give it to you and then the date comes and goes and I have not received the letter from you? I request the letter with the agreement before, and then I call to make the first payment, I am even willing to give you the $200.00 you state I owe. '' - stated, " you owe this money and this does n't work this way. I told her all I needed was the letter with the agreement and it was right. - stated I can have myself a good holiday because that is not happening and they need a date. - hung up. I want to be able to settle the matter, but believe I deserve more respect of my rights and the letter I am reques,