Review and analysis of 10 consumer complaints against Aspire Financial, Inc.
Out of the 10 consumer complaints against Aspire Financial, Inc. Mortgage, 50% were disputed by the consumer (i.e. the consumer was not happy with how Aspire Financial, Inc. responded to their complaint) and 80% were processed in a timely manner. 20% of consumer complaints against Aspire Financial, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 4 |
| Settlement process and costs | 3 |
| Credit decision / Underwriting | 2 |
| Loan modification,collection,foreclosure | 1 |
Aspire Financial, Inc. settlement process and costs November 18, 2015 - We refinanced in - with a FHA -. Everything went well, or so we thought. In -, Aspire Financial hit our credit again with a hard inquiry. I contacted my Loan Officer on -, she had no clue why. I got a phone call shortly after from a manager with Aspire telling me that they had messed up the -, and the only option was to do another refinance. He informed me we could not do another streamline and would have to do a full refinance, which would include more processes. He assured me that we would not be paying any of the closing costs for the second refinance, as it was their mistake... |
Aspire Financial, Inc. application, originator, mortgage broker July 1, 2015 - -/-/2015This statement concerns my dealings with -. They are located at - - -. in -, Texas. My first contact with them was prior to - -, 2015. I base this on an email that I received from one of their Mortgage Counselors asking me for copies of my current mortgage statements. The email was sent to me by a - - - on - -. When I first met with - - I was left with the feeling that he really had no idea what he was doing which made me rather uncomfortable. I stressed to him the importance of having this refinance done and completed before - -, 2015.... |