Synchrony Financial Bank Account Or Service Complaint

Other bank product/service Account opening, closing, or management

Synchrony Financial Bank account or service department,

Other bank product/service Account opening, closing, or management Maryland

- in -, MD. - sometimes use CareCredit to finance their procedures. CareCredit is owned by Synchrony bank. Over a year ago, -. Last month, this - filed a fraud claim ( worth $8100.00 ). I was asked by CareCredit/Synchrony bank to provide documentation proving that the -. The following week, I received a fax from Synchrony bank stating that I did not provide enough information and that I would lose the $8100.00. - I tried to call CareCredit and Synchrony bank multiple times to see what I could do in order to resolve the problem so that I would not lose the money. Unfortunately, we were placed on hold, hung up on, and transferred everytime we called. I spoke to - in the CareCredit fraud department and she could not help me. I asked to speak with the manager. - told me his name is - and that she would give him a message to call me, but I never heard from him. Finally, I did reach a manager, -, who basically stated that the decision has been made and there is nothing I can do about it. This is very disheartening since -, I - and I will end up losing a lot of money. I feel like the faud victim now. Please help me find a solution to this problem. Thank you

Synchrony Financial customer in Maryland
Apr 10, 2017

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

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