Turning Point Solutions LLC Debt Collection Complaint

Medical Communication tactics threatened to take legal action

Turning Point Solutions LLC Debt collection department,

Medical Communication tactics Threatened to take legal action Michigan

I received a call from - ( - ) on behalf of GS Holdings. - told me that my mother had outstanding debt from a hospital visit from -/-/2010 that was sold to GS Holdings. - said GS Holdings would take my mother to court is she did n't pay the debt. I requested proof. I was sent an email from - which contained the last ( - ) of her social, the name of the hospital she received care from in -/-/2010 and the " original account '' number from the hospital. After some pressure applied from the - agent ( said the court filing could be filed as early as the next day, in which case she would be taken to court ), I payed $760.00, after negotiating the price down from $1300.00. I received a receipt after the payment. Everything appeared in order. Several days later I called the hospital billing department. I spoke to the hospital representative and asked if there was archived account from the account number given to me by -. Nothing. I then gave my mothers full name. Nothing. The hospital had no record of an outstanding debt. I called GS Holdings at

in fact in debt and they owned it. They provided nothing and only redirected me to there director of compliance who was not available. Ok. I left my name and number. The director of compliance, -, called me back and had a very vague explanation for why my mother was charged. He stated that I had called the wrong people at the hospital and that I should call again for the info. At this point I told him that I was going to start a fraud dispute with my bank to dispute the charge. He immediately responded that refund the money. I called my bank and let them know. They told me to wait ( 15 ) days, as merchants have ( 15 ) days to refund the money after a dispute before they get involved. I 'm giving them ( 15 ) days. However, I feel that they should be investigated for suspicious activity.

Turning Point Solutions LLC customer in Michigan
Apr 07, 2017

* Source: CFPB Complaint Database

Turning Point Solutions LLC response to complaint:
Closed with explanation

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