Synchrony Financial Credit Card Complaint

Billing disputes

Synchrony Financial Credit card department,

Billing disputes Maryland

On -/-/2017, I went to Ashley Furniture in need of a new sofa. I was interested in purchasing the sofa using the 18 month same as cash line of credit that Ashley furniture offered through Synchrony bank. I applied for credit in the store via the credit application kiosk and was instantly approved for $2500.00 line of credit. My sales representative - let me know that in addition to whatever I was approved Ashley would authorize a 10 % increase which was $250.00. I purchased the furniture, arranged for delivery and enjoying the new sofa currently. On today -/-/2017, I registered my Ashley Furniture card that I received in the mail and did a check on my account details online. I noticed that my balance was $2700.00 which was expected. It also showed that my credit limit was $2500.00 and $250.00 over the limit. I am absolutely disturbed seeing this. Going over the credit limit on a credit card is detrimental to the credit score and history. I immediately called Synchrony and they stated that I am over the limit by $250.00. There is nothing that they can do except request an increase for $250.00 or

negatively affect my credit. I agreed to the sale however, I did not give any authorization for the store to charge my line of credit over the limit. I signed for the total sale amount. They used this as a predatory sales tactic to get consumers to buy. I was told that they would increase my credit limit by 10 % as almost like in-house financing. I was not told that it would be reported as over the limit to the credit bureau. This is predatory lending to get sales and I would have never authorized someone to charge more than what my limit allowed. Please Help!

Synchrony Financial customer in Maryland
Apr 06, 2017

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

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