Synchrony Financial Credit Card Complaint

Synchrony Financial Credit card department,

Billing disputes Wisconsin

I had a $25.00 minimum payment due on my Walmart Card and paid $30.00 online on - -, 2017. I had no idea that Synchrony Bank would hold the payment until -/-/17. When they applied the payment, it overdrew my bank account. Knowing that I already paid it, I contacted the bank who then did not authorize what I thought was a double payment. Subsequently, I contacted Synchrony who accused me of 'scheduling ', not paying on the account. They assessed me with late fees, etc. on -/-/17 I paid $30.00 ( for - 2017 ) and then received a notice from Synchrony that I owed them another $41.00 for -. I called them and even though they agreed to adjust the late fee, they refused to adjust the minimum payment due by the - of -. In addition to that the customer service rep hung up on me when I was in mid-sentence. I had to call back and go through the automated process all over again. In speaking with a manager, I was told that absolutely nothing could be done to adjust the $41.00 due. Since my billing cycle closes on the - of each month, my - payment of $30.00 on the - should count.