Convergent Resources, Inc. Debt Collection Complaint

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed debt is not mine

Convergent Resources, Inc. Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt is not mine Indiana

- has turned me over to a debt collector ( Convergent ) for equipment charges from when we lived in -. We moved from - to - at the end of -, -/-/- and have not heard anything from them until we got a letter from Convergent on - -, -/-/-. Our mail was forwarded for a year after moving and we had been on paperless billing and auto bank withdrawal for our monthly charges. We never received a bill in the mail and never got any emails from - after moving. After 2 weeks of trying to resolve this with -, they say we owe $130.00 for equipment that they say we did not return. Before we moved, we DID return our equipment and had a receipt which we had kept until approximately the beginning of -/-/-. We have since destroyed all paperwork from - assuming that all was well since we had never heard anything from them during that time. - says that they will remove the charge when we produce the receipt.We HAD a receipt we could have given them if they had contacted us within a year or

We did all of our own packing for the move so the items could not have been packed by accident by movers. We were moving out of state and had no use for their equipment. If we had been contacted in a timely fashion by -, we could have proved our case. Waiting almost 3 years to finally contact us via a debt collector is not fair to us as we can not prove that we returned the equipment at this point in time. We do NOT owe - $130.00 for equipment that we already returned to the company. We have contacted the Attorney General 's office in both - and -. - said it was not their problem since it occurred in - and I should contact them. I was only able to leave a message with an attorney at the - AG office and he has never returned my call. Surely some kind of statue of limitation exist regarding how long I 'm expected to keep a receipt from a cable company

Convergent Resources, Inc. customer in Indiana
Apr 03, 2017

* Source: CFPB Complaint Database

Convergent Resources, Inc. response to complaint:
Closed with explanation

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Contact Convergent Resources, Inc.
(770) 604-4385
219 Perimeter Center Pkwy NE Ste 200
Atlanta GA 30346

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