Nationstar Mortgage Mortgage Complaint

Other mortgage Application, originator, mortgage broker

Nationstar Mortgage Mortgage department,

Other mortgage Application, originator, mortgage broker Maryland

Called Nationstar mrtg to refinance the loan. - ran our credit report and siad since our credit score was - we didnt qualify for the " better '' loan which would bring our payment to $ -.Since we had a credit score below - best they could do was about $ -.Current mortgage is $1800.00 going to - for the remaining 20 years of the term.He suggested we call the loan mod dept.Called loan mod on -/-/-@- .Spoke with - who emailed me info needed for loan mod.Sent over the info back to - on the -/-/2017 and he responded two days later saying he would be forwarding the info to the loan prosessors.we received a letter dated -/-/2017 on -/-/2017 asking us to Call - letting us know he is our dedicated Loan specialist. The sooner you call, '' the SOONER YOU MIGHT FIND A SOLUTION TO YOUR MORTGAGE NEEDS '' Called left him a msg on Monday -/-/2017. He called home and then on my cell on the morning of -/-/2017. Could not talk too much because I was at work.Asked him to call after - EST. He called the next morning and spoke to my wife. He informed her that we did not qualify for the loan mod because he did not see any hardship!!! No death, - or loss of job .That is why we did not qualify. Mind you I had been out of work from mid -/-/- till mid -/-/-. Just got on a full shift two weeks ago ( still - ). We had a similar problem when applying for a loan mod from the bank this company bought the loan from. Loan mod took over 1.5 years and finally fell through after all the running around. Same loan #. More info can be provided as neede

Nationstar Mortgage customer in Maryland
Mar 30, 2017

* Source: CFPB Complaint Database

Nationstar Mortgage response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Nationstar MortgageComplaint HistoryComplaints1/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20152/20163/20164/20165/201611/201612/20163/20170510152025Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Nationstar MortgageApplication, originator, mortgage broker95.2%0.9%1.3%1.3%1.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker2.4%74.6%8.2%5.3%1.1%6.3%1.3%0.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact Nationstar Mortgage

https://www.nationstarmtg.com/
888-480-2432
Shareholders@nationstarmail.com
PO Box 619098
Dallas TX 75261
Nationstar Mortgage
Nationstar Mortgage

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