Citibank Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

Citibank Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Georgia

I spoke with a representative @ CitiMortgage on -/-/- who advised no additional documentation was being requested. I spoke with another rep today who stated a letter requesting additional documentation was sent out on -/-/-. The rep from -/-/- provided inaccurate information. On -/-/- we were over 7 business days from the -/-/- scheduled foreclosure and could have provided the required docs. Now we are under 7 business days from the foreclosure due to the rep providing inaccurate information.

Citibank customer in Georgia
Mar 27, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

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How Citibank handles Loan modification,collection,foreclosure complaints

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/2017050100150200Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankLoan modification,collection,foreclosure1.2%82.9%1.6%6.5%1.5%3.7%1.0%1.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure0.2%7.4%6.9%0.6%2.6%0.9%80.5%0.9%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
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