Synchrony Financial Credit Card Complaint

Synchrony Financial Credit card department,

Closing/Cancelling account Michigan

I was appointed the executor of my mother 's estate. I received a new JCPenney credit card in her name. On -/-/2017, I called the credit card phone # and was forwarded to Synchrony Bank 's probate department at -. I informed them that my Mom is deceased and requested a letter confirming that the account was closed and no purchases will be accepted. I was told I would have to call back in 30 to 90 days to request such a letter. I asked to talk to a supervisor, but - returned and said the supervisor said I would have to call again in 30 to 90 days to request a confirmation letter. I checked the - on and internet search and found it associated with this company : - . - - - -, PA - On the phone call they called themselves Synchrony Bank. I provided the last 4 digits of my Mom 's social security number thinking I was talking to a bank.