Bank of America Credit Card Complaint

Bank of America Credit card department,

Identity theft / Fraud / Embezzlement Florida

On -/2017, I received an email from Bank of America informing me of a $3000.00 transfer from my credit card, to a - account. This transaction was NOT made by me or my husband. I contacted them by phone, and was given very poor service, but they did issue a new credit card, and treated the current credit card as lost or stolen, even though it was not. I followed up that same day with an email disputing the charge. On -/2017, there was another $3000.00 transfer form my credit card to the same - account. This was after I was told to destroy my old card, because a new credit card was issued. I again contacted BOA, and was given the same lousy treatment as the day before, but was told a claim had not been started the previous day, but would be started now. On -/2017, there was a - $3000.00 charge/transfer pending on my credit card to the same - account. I was contacted by BOA, and told that fraud was suspected on my credit card, ( they did n't sound as if they knew I had contacted them - times before. ) and that it was


), and I was told that a temporary credit would be issued for the - fraudulent transfers and the resulting transaction fees of $120.00 each. I received two letters to this effect. As of today, I have not been issued the credits for these - fraudulent charges. I initially received - $3000.00 credit, only to have it placed back on the credit card as and accounting error. After phoning the fraud line, at least 12 times, visiting a local BOA branch office, and sending BOA a letter, stating what charges were fraudulent, to include a police report, a FTC identity theft report and a Complaint Referral Form from the Internet Crime Complaint Center, I have not received any further information from BOA, except two more letters, saying a $0.00 credit was placed on my credit card. I have banked with BOA for over 20 years, I have - checking accounts and - credit cards through their bank. I have NEVER made transactions of this nature, and think this should have been caught by Bank of America, before it was allowed to get to this point. I have requested both credit cards to be closed, and paid off the charges I am responsible for. I am also, in the process of closing my checking accounts. I believe the service I have received from BOA has been horrible and unacceptable. They insist communication be done by phone, and this is a nightmare! They repeatedly disconnect you, transfer you numerous times, and eventually provide no answers. I 've also been told different information, depending on the day, to include being told to call - for answers. When I 've asked to speak to a manager, I 'm put on indefinite hold. I 've received a bill in the amount of $6100.00, for this card, with a minimum payment due -/2017. I 'm afraid this will not be resolved because of the incompetent service I have received. Identity theft is scary enough without your bank, that you 've banked with for 20 years, making it worse!