Wells Fargo & Company Bank account or service department,
Checking account Deposits and withdrawals Virginia
I opened an account at Wells Fargo Bank approximately -/-/2017. On -/-/2017 I went into the branch bank on - - in -, Virginia to deposit my paycheck. The check was for $610.00, and I was told I would be allowed to receive $100.00 and the remaining $510.00 was deposited into my account with a hold on the money until -/-/2017. My account shows that the deposit of $510.00 was made at - on -/-/-. A deposit of $300.00 was made this same date at - I did not authorize the deposit of $300.00. I checked my statement on -/-/2017 and the bank had removed $510.00 from my account without me being advised of the withdrawal. The reason showing on my statement online was " $510.00 deposited in error, transaction reversed. '' I called the bank and talked with - - and was given the name and number for - in the Research Department. I called - and was told they would research the problem, and that it would take up to five business days. I waited the five days, and called and spoke with - -. - - told me the case was closed, because the check had been
with the bank. - - called the bank and spoke with - - inquiring as to how she could discuss my account with a bank representative. - - first told - - she would need to be put on my account, but later said she checked with her manager, - - - and was advised that - - could accompany me to the bank to discuss the situation. On -/-/2017 - - and I met with the branch manager of Wells Fargo on - - in -, Va., - -. See attached documents pertaining to this meeting. You may remove any names and account numbers to use the document as a website posting if needed.
Wells Fargo & Company customer in Virginia
Mar 19, 2017
* Source: CFPB Complaint Database
Wells Fargo & Company response to complaint:
Closed with explanation
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