Citibank Credit Card Complaint

Citibank Credit card department,

Rewards New York

Citibank has wrongfully refused to credit my account with $120.00 in Dividend Dollars. Balances of $8100.00 on my -/-/- statement and $3900.00 on my -/-/- statement, which were both paid in full in a timely manner, were not credited with a total of $120.00 in Dividend Dollars. By letter dated -/-/- Citibank stated that the " Dividend Dollars earned on your statement Dated -/-/- caused your total Dividend Dollars for -/-/- to surpass the $300.00 maximum. '' What $300.00 maximum? 1. Although I always understood that only $300.00 in Dividend Dollars could be redeemed in any year, in previous years in response to my explicit question Citibank representatives informed me that Dividend Dollars would continue to accrue to my account and could be redeemed in future years. 2. In all previous years that I have redeemed Dividend Dollars, Dividend Dollars have indeed continued to accrue to my account beyond this supposed $300.00 limit. 3. The statement from Citibank accompanying my redemption check, dated -/-/-, stated " remember to use your Citibank Dividend Card everywhere-the more you use it, the more cash you earn! ", but Citibank 's refusal to credit me the $120.00 in Dividend Dollars makes this assurance completely


limit on this card to $20000.00, stating " with an increased revolving credit limit, you can use your card for more purchases and continue to enjoy 1 % cash back on all purchases. '' Again encouraging me to use the card and assuring me that Dividend Dollars would be credited to my account, an assurance that Citibank now refuses to honor. 5. In an effort to resolve this situation, I called Citibank on -/-/- and discussed the facts with a Senior Customer Service Representative called -. - could not tell me why I had not been credited with the Dividend Dollars, but referred the matter to their rewards audit department, resulting in the letter referred to above. If this supposed $300.00 limit were really the policy, how is it that a Senior Customer Service Representative did n't know about it, and if she did n't know about it, how should I, the customer, know about it? If there is such a policy, and I had known about it, I certainly would have used a different credit card to make purchases after redeeming the $300.00. For all these reasons, I again request that Citibank credit my account with $120.00 in Dividend Dollars.