Gatestone & Co. International Inc. Debt Collection Complaint

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed debt is not mine

Gatestone & Co. International Inc. Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt is not mine Florida

In -/-/2016 I contacted - to transfer my internet service to my new address effective -/-/2016. I was told that I could reduce my bill to $39.00 a month from $59.00 by switching to a plan that included a land line, which I do n't use, but agreed to save money. The phone was never connected and the $39.00 a month was never honored. I contacted - on -/-/2016, and spoke to a - who assured me that although they would n't honor the plan I was sold, he would retroactively amend the bill to honor the internet only plan I 'd been on for 4 years for $59.00 a month. He said that left me owing a balance of $47.00, which I promptly paid, and was told that brought my balance up to current. On -/-/2016 I received a collection notice demanding payment of $150.00. I called multiple times ( I have the hours of calls recorded ) and they never did amend my bill as they were supposed to. They disconnected my service and turned me over to collections, and I 'm receiving phone calls that are extremely rude. I do not owe - a -.

Gatestone & Co. International Inc. customer in Florida
Mar 16, 2017

* Source: CFPB Complaint Database

Gatestone & Co. International Inc. response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3Gatestone & Co. International Inc.Complaint HistoryComplaints8/201310/201312/20133/20144/20145/20147/201412/20142/20153/20154/20155/20156/20157/20153/201700.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Gatestone & Co. International Inc.Cont'd attempts collect debt not owed17.2%6.9%3.4%72.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCont'd attempts collect debt not owed1.5%18.3%5.0%1.4%73.1%0.7%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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