Citibank Credit Card Complaint

Citibank Credit card department,

Late fee Wisconsin

My credit card issuer, Citi Visa, assessed my account with a late payment fee of $27.00 on -/-/- that was a direct result of their online payment system being unavailable to access requests from -. In speaking with their technical support services staff 1 day prior due date of about the issue they informed me that they were not able to provide an alternative and advised me to contact the Citi Customer Service line during regular business hours. They assured me that my access attempts and phone call were logged and that the matter would be rectified without penalty. On -/-/- I contacted Citi Customer Service via their online Chat Service and spoke with an agent who informed me that they would not refund the late fee despite the online payment system availability and the assurances from their technical service staff and prior chat session representative. I attempted to escalate the issue by requesting to have a supervisor contact me to provide my chat session notes and the my account of all that occurred but the representative insisted they would not reverse the fee.