Synchrony Financial Credit card department,
Credit card protection / Debt protection Virginia
I am recently retired - service member who has been - on and off since 2007, I got a Lowes Credit Card issued by Synchrony Bank. I have been paying my bills above and beyond my minimum, so I thought, since I have on-line statement. I recently checked on line to see all my credit balance since returning off - and was shocked to see that instead of balance decreasing, it was increasing. The card security benefit was added without my knowledge and was charging me $90.00 a month, so only - dollars was going to interest and nothing was going to principle, thus increasing my balance and minimum and adding late fee. This has been going on for I do not know how long. In essence I have been paying - towards the card security and interest ( half of it ) and nothing at times to principle. very respectfully, - - -
Synchrony Financial customer in Virginia
Mar 15, 2017
* Source: CFPB Complaint Database
Synchrony Financial response to complaint:
Closed with monetary relief
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