Synchrony Financial Credit Card Complaint

Credit card protection / Debt protection

Synchrony Financial Credit card department,

Credit card protection / Debt protection Virginia

I am recently retired - service member who has been - on and off since 2007, I got a Lowes Credit Card issued by Synchrony Bank. I have been paying my bills above and beyond my minimum, so I thought, since I have on-line statement. I recently checked on line to see all my credit balance since returning off - and was shocked to see that instead of balance decreasing, it was increasing. The card security benefit was added without my knowledge and was charging me $90.00 a month, so only - dollars was going to interest and nothing was going to principle, thus increasing my balance and minimum and adding late fee. This has been going on for I do not know how long. In essence I have been paying - towards the card security and interest ( half of it ) and nothing at times to principle. very respectfully, - - -

Synchrony Financial customer in Virginia
Mar 15, 2017

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Synchrony FinancialComplaint HistoryComplaints1/20162/20163/20165/20167/20168/20169/201610/201611/201612/20161/20172/20173/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Synchrony FinancialCredit card protection / Debt protection58.3%31.3%10.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit card protection / Debt protection0.4%52.4%26.6%7.8%5.5%6.7%0.3%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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