Conventional fixed mortgage Loan servicing, payments, escrow account
AmeriHome Mortgage Company, LLC Mortgage department,
Conventional fixed mortgage Loan servicing, payments, escrow account California
Amerihome Mortgage - - services my loan. They purchase my loan from the loan originator with an impound account for insurance and taxes in place. My homeowners insurance expired -/-/17 and rather than contacting the insurance company to obtain a bill, they sent me a letter indicating that they are going to force insurance on me unless I sent them proof of insurance. Additionally, they indicated that going forward, every year I must submit the bill to them and proof of insurance. When they purchased my loan, they did not reach out to the insurance company to correct the loss payee clause to reflect Amerihome Mortgage, so any updated insurance info is going to the original mortgage company. They have the funds in my impound account, but rather than contact the insurance company on file and pay the bill, they are putting the burden of paying the bill on myself. They are putting the burden of forced insurance on the homeowner rather than properly servicing the loan.
AmeriHome Mortgage Company, LLC customer in California
Mar 07, 2017
* Source: CFPB Complaint Database
AmeriHome Mortgage Company, LLC response to complaint:
Closed with explanation
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