Review and analysis of over 12 Conventional Fixed Mortgage complaints against AmeriHome Mortgage Company, LLC
AmeriHome Mortgage Company, LLC consumers have reported over 12 official complaints related to Conventional fixed mortgage. Out of the 12 consumer complaints against AmeriHome Mortgage Company, LLC, 33% were disputed by the consumer (i.e. the consumer was not happy with how AmeriHome Mortgage Company, LLC responded to their complaint) and 100% were processed in a timely manner. 8% of consumer complaints against AmeriHome Mortgage Company, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 8% resulted in non-monetary compensation.
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AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account April 7, 2017 - I have complied with all requests for information to remove PMI from my account and have been told each time that it will take 15 days to process my request. I received one canned email from them which acknowledged my request but ignored all information already submitted. Other than that, nothing ever happens and phone calls to AmeriHome only promise a return phone call from someone who can help - which never happens. Getting through on the phone takes 20+ minutes just to be told that the proper department can not be reached except by email ( as I 've already been attempting ), and that a requ... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account March 7, 2017 - Amerihome Mortgage - - services my loan. They purchase my loan from the loan originator with an impound account for insurance and taxes in place. My homeowners insurance expired -/-/17 and rather than contacting the insurance company to obtain a bill, they sent me a letter indicating that they are going to force insurance on me unless I sent them proof of insurance. Additionally, they indicated that going forward, every year I must submit the bill to them and proof of insurance. When they purchased my loan, they did not reach out to the insurance company to correct the loss payee... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account December 13, 2016 - in my - payment I included an extra - to go to principal but the mortage company did not credit me with payment. they used the payment for escrow account. I had written instructions the amount to go to principal but they did not credit me with the amount to go to principal... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account November 23, 2016 - My home mortgage loan was originally opened with Gotmortgage.com. in about -/-/- or -/-/- I received a letter from Amerihome Mortgage informing me that they have taken over my mortgage. I never received any notice from -. By the time I received notice from Amerihome I had already mailed my -/-/- mortgage payment to my previous mortgage servicer - who immediately cashed my payment. This issue damaged my credit. Amerihome promised that once payment was received they would immediately corrected my credit report based on the fact that this is completely not my fault. It took n... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account November 3, 2016 - Compliant # - The problems continue with Amerihome Mortgage company I they have again failed to process my - payment and now I ca n't make a - payment useless I pay for 2 months now. In an attempt to get away from them my mortgage broker informed me my credit report has been damaged by there failing to process my payment in this summer. This will prevent me from getting refinance. There employee who stated she tried to call me on - - lied and never called me at all. This is criminal to case me personal damage on my credit report and to put my home in danger of default by not pos... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account May 24, 2016 - AmeriHome Mortgage failed to pay my homeowners insurance policy from my impound account funds. Upon contacting them, they stated - had no record of me ever having an insurance policy. I contacted -, and found in their notes that AmeriHome has never transferred the payee on the policy from the last Loan Servicer. - has advised AmeriHome on 3 separate phone calls what they needed to do in order to get the policy information, yet AmeriHome failed to follow through and allowed the policy to lapse. AmeriHome also failed to notify me, I found out when - raised my Auto Insurance due to th... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account March 24, 2016 - I sent a written communication to my lender ( attached ) more than a month ago concerning my Private Mortgage Insurance and I have not heard any kind of response from them. I would like to hear back concerning my request to remove PMI from my loan which is in great standing. ... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account October 21, 2015 - I completed a re-fi in -/-/-. The lender transferred the servicing to AmeriHome Mortgage. Three months after my re-fi, my home owner 's insurance policy was due. AmeriHome failed to make the payment although my hazard is escrowed. I contacted AmeriHome about the missed payment when I received notice from my hazard insurer that the policy was now past due. I was informed on a Monday by AmeriHome that the payment had not been submitted but would be overnighted. I contacted AmeriHome the next day to learn that the payment had NOT been overnighted as promised. I was told for a second time tha... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account September 21, 2015 - My loan has been transferred to Amerihome Mortgage and since the transfer I have had one nightmare after another. I was proactive in signing up for ebilling and auto debit. they missed the first auto debit and then said that they could not auto debit the - payment since I was late on the -. After calling to settle this and authorizing both payments Amerihome failed once again to debit the payments and I had to call again 1 week later to get the mortgage paid. I then received notice of forced placement of insurance but my premium is paid in full through - and they were given the Mortga... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account September 21, 2015 - My Home Loan was sold to AmeriHome Mortgage Company from -. Payments were to being - - to AmeriHome. In the meantime, I was making payments to - and partial payment was already sent out to - since I did not get the notification until -. I then called Amerihome to introduce myself and find out if they want me to cancel that partial payment to - or continue to let it go through - in which - would then forward it to Amerihome. On the phone, the rep from Amerihome told me that they do not accept partial payments unless I fill out a form, but that they would accept it as a -... |