U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Other mortgage Loan servicing, payments, escrow account Wisconsin

We are having problems with US Bank holding our checks until after the due date and then charging us late fees which we refuse to pay. We are trying to refinance with a different company and are at a standstill until we get this situation resolved. We have called them regarding this and have gotten the excuse that the mail is really slow because it is tax time and the post office in - - is backed up like it is -/-/-. The funny thing is that this has been happening for the last 5 months. - at US Bank said that they do not hold checks. I beg to differ. The phone conversation that I had with her on -/-/- was recorded by US Bank and should be used as evidence of the phone conversation I had with her. I have contacted a local branch manager as well and he said that payments are processed by check date or when cancelled by the post office. He said he would look into it and get back to me within 24 hours or by email. That was on -/-/- as well after I talked to - at US Bank. I left one message with an actual person but I have not heard from him and every time I call the branch now I get a message that they can not talk right now with no option to leave a message? Our -/-/- check was mailed on -/-/- and USBank did not post it to our account until -/-/- which is one day after the grace period has ended. I am pretty sure that it does n't take 11 days for first class mail to get anywhere in the US. My husband works for - and I am a -. I tried calling the mortgage manager and the customer service manager at the - phone number. Again I have left messages. No one has returned my call.