Synchrony Financial Bank Account Or Service Complaint

Synchrony Financial Bank account or service department,

Other bank product/service Account opening, closing, or management Kentucky

Sychrony Bank has behaved negligently in the fraudulent issuance of credit under my name. My personal data has been stolen, probably as a result of the - Hack. I first learned of this in - 2017 when someone opened a credit card and forwarded my mail. I intercepted that effort, placed a fraud alert with - ( which passed to - and - - automatically ). Then I began actively monitoring my data with an online service. Moreover, upon review of my credit report on about - -, 2017, I saw that Synchrony had pulled my credit report on - -, 2017. I called to alert them to the fraud on or about - -, and after I identified myself ( giving my Social Sec. Number ),


I received an alert from my monitoring system of an issuance of credit yesterday, - -. It was from Synchrony Bank, which had issued a major credit card in my name, despite the fraud alert I had given them directly weeks ago, and despite the fraud alert currently on my credit report. They did not attempt to contact me. Moreover, they issued the credit despite an inaccurate date of birth given by the applicant. After two hours on the phone, I found that the initial credit report from - - had been received under an incorrect social security number, hence the fraud alert did n't trigger the second - ( this despite that I had called them directly with the correct SS # ). The representative explained that their system attempts to correct for minor typos. The clear implication is that applications are matched despite typos, but fraud alerts are not. Moreover, the fraud alert on the actual credit report, which they received -/-/17, was simply ignored. This smacks of extreme negligence, if not outright complicity in the fraud. I have been assured by Synchrony that my fraud alert with them is now completely integrated with my data, and will not be circumvented. However, it is a bit hard to trust them. Also, I should mention that my mail has been forwarded, twice now, in order for the perpetrators to receive the credit cards issued. I have filed a complaint with the postal inspectors.