Experian Credit Reporting Complaint

Credit monitoring or identity protection problem cancelling or closing account

Experian Credit reporting department,

Credit monitoring or identity protection Problem cancelling or closing account Tennessee

I saw a charge of $29.00 on my checking account from Experian Credit Check Total. Experian offered to allow me to view my credit score for - Dollar. I used my bank debit card for a one time only view of my credit score. It did not state, where it could be clearly seen that my debit card would be charged $29.00 nor did they give a good phone number where the Credit Check Total could be cancelled. Instead I was charged for $29.00. I called Experian talked to a supervisor, - to request a refund I was given an email address, that did not work.

Experian customer in Tennessee
Feb 28, 2017

* Source: CFPB Complaint Database

Experian response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3ExperianComplaint HistoryComplaints10/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/2017020406080Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3ExperianCredit monitoring or identity protection49.1%28.0%21.0%1.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit monitoring or identity protection0.1%65.5%14.6%18.4%1.2%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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