Synchrony Financial Credit Card Complaint

Synchrony Financial Credit card department,

Identity theft / Fraud / Embezzlement New Jersey

-/-/- my daughter and I traveled to the - Clinic from NJ. While there, for the first time, I opened an - acct with my TJ Maxx credit card ( Synchrony Bank ). We used the service several times for which I paid in full. During the months of -/-/-, -/-/- and -/-/- the - acct was used fraudulently running up over $800.00 in charges. I reported the fraud to Synchrony and they opened an investigation. After 3 months I began receiving calls from Synchrony saying my account was delinquent. Again I called to say this was fraud so they opened another investigation. Once again after several months I received a call from Synchrony to say my acct was delinquent. Yet again I went through the Fraud Dept and the Investigation team. I was told my fraud claim had been rejected because I did business with - therefore it was my responsibility to contact - with my fraudulent claim. I have attempted to contact - without success. There is no telephone number nor address to contact. On the their website a web address is provided -. I have in vain sent info describing this incident. After submitting it a several


that perhaps Synchrony had a contact that they communicated with or perhaps they also had the issue I was experiencing- not being able to contact -. Today, -/-/-, I received a phone call from Synchrony advising me that my account is past due. This time I asked Synchrony to show me actual proof that they did contact - and if so I would like that info so I may get in touch with -. After being switched to the third individual I spoke to - who was an account Manager of Fraud Investigation. Donie was agitated and could not answer the question : who did Synchrony contact at -? I need proof. - said that info was not provided. - said Synchrony had asked me to provide new information. I explained I was never asked to provide new information. Specifically what are they asking for. Once again - could not provide answers. - said this was my responsibility and the investigation had concluded. I asked to speak with a supervisor to which - responded there are no supervisors. I asked for an employee id number to which I was told there were none. I challenged that so - gave the following # -. After 43 min of being on the phone I was put on hold and eventually disconnected. NEVER WAS I INFORMED THAT I COULD CONTACT CFPB IF I DIDNOT AGREE WITH THE CONCLUSION OF THE INVESTIGATION