U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Maryland

I originally had a home mortgage loan with - - - but they transferred the account over to US Bank back on - -, 2016. I have always paid my mortgage 1 month in advance therefore I sent my payment to - - - before I received correspondence that the loan had been transferred. - - - had sent my payment history over to US Bank at the end of - clearly documenting that my payment was received by them and applied to the account in - for the - payment. US Bank has requested and received every document, bank statement and cancelled check regarding this account. US Bank has been very difficult and lack luster in providing good customer service to get this matter resolved. I can never speak to a manager, dates to resolve this case have been given to me since - -, 2016 my first point of contact date with this banking institution. Nothing is getting resolved no matter how many times I call, just more false promises and being tossed around by reps. I get regular phone calls several times a week that are harassing and letters that reflect incorrect information about this account. I do not owe any additional payments because I have never been late. US Bank has not been able to submit the proper recording of information into my file which would make it current. This is the worse experience I have ever had with a bank let alone as a first time homeowner. They have been nothing but difficult, unprofessional, poor communicators and horrible with their customer service skills and problem solving abilities. They have also used me to participate in their backroom banking operations process between banks that I know nothing about or should be involved in at any time. This matter should be resolved between banks not the consumer. US Bank needs to record the - payment that - - - issued them and make the account current.I ca n't understand the confusion if all the documentation is present for US Bank to record.