TransUnion Intermediate Holdings, Inc. Credit Reporting Complaint

Credit monitoring or identity protection account terms and changes

TransUnion Intermediate Holdings, Inc. Credit reporting department,

Credit monitoring or identity protection Account terms and changes Arizona

TransUnion is falsely advertising that they will sell you your --bureau credit report and score for $9.00. Once you sign up, pay the $9.00, and log in, you are required to pay another $29.00 for the services advertised. I have attached a picture. Both my husband and I fell victim to this fraudulent advertising, but we caught it right away and were able to cancel. The customer service agent who took our call said that it was " never advertised '' that this service was included in the $9.00 initial price and that it was a separate service entirely. As you can see from the attached documentation this is clearly a lie - the advertising on both the splash page and the sigh-up page claim the reports & scores are included in the $9.00 initial cost and there is no mention anywhere of the " seperate service '' or " additional cost ''. I would like to report them so no one else falls victim to this deceptive advertising. It 's such a shame that this should come from one of the main credit bureaus that people are inclined to trust!

TransUnion Intermediate Holdings, Inc. customer in Arizona
Feb 21, 2017

* Source: CFPB Complaint Database

TransUnion Intermediate Holdings, Inc. response to complaint:
Closed with explanation

Consumer disputes how TransUnion Intermediate Holdings, Inc. handled their complaint

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