Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Checking account Using a debit or ATM card California

I live in -. On -/-/2017 & -/-/2017 someone if - went to a - Bank of America using my husbands name and made - transactions for a total of $22000.00. The bank did not question it or notify me of this. I found it myself. I filed a Fraud claim with the Bank - Claim # -. The denied the claim via email on -/-/2017 stating they had not been notified that or identification was lost or stolen and that the signatures on the items we claimed were consistent with the sample of the signatures on file with them. Neither are correct and we have never been to -. I went again to the local bank today who contacted the Fraud dept and was told that the claim was denied and they would not re-open it. They would also not let us file a new claim on any transactions that were already filed on. Basically I 'm out my $ - and that 's it, Bank of America will not return my money.