Citibank Credit Card Complaint

Unsolicited issuance of credit card

Citibank Credit card department,

Unsolicited issuance of credit card Florida

Sometime in spring or summer of -/-/-, Costco Wholesale Club & Citi credit cards open an unauthorized credit card in my name. Once the account was opened they UNJUSTLY ENRICHED both Citi & Costco by charging fees that were never authorized. In -/-/- - - was fined $180.00 - for fraudulently opening accounts in a similar manner. see- https : -? - In all of -/-/-, Citi & Costco failed to send and have me acknowledge credit cards by activating them. Citi & Costco posted unauthorized fees on the account to unjustly enriched either Costco or Citibank. The fees charged to the account were never : 1. authorized by me. 2. for any tangible or consumable product whatsoever, they were only for intangible membership fees, service fees or late fees provided either by Costco or Citibank -


I was outraged at this fraud for the following reasons : 1. I never authorized this account. 2. I never activated the any credit card for it. 3. I never authorized any charges to this account since I did not know it existed as an open and active account. 4. I have another account with Citibank which is in good standing and I do get my statements from them on that account. 5. I have an exceptional credit score, this fraud against my name account will damage my credit. On -/-/- I called the Citibank customer service line. I complained about this and disputed the bogus charges and the late fees which would unjustly and enrich both Citi & Costco. The customer service agent taking the call agreed to refund the all charges and fees and offered to send me out a credit card for this account if I wanted to keep it open by activating it. I agreed to keep it open on the condition that they would show it current and refund the unauthorized charges. The card was sent out and received the first week in -/-/- On -/-/- I went online to view this account and saw that nothing had been credited back to it. I then called customer service at Citibank again explain the situation a second time and disputed the charges a second time. Once again Citibank agreed to refund the fraudulent charges. In addition to that they got a Costco representative on the recorded line and the Costco represented it agreed to refund their charges. The Costco representative further directed me to go into the a Costco store and pay a membership if I desired to be a member. I have been a member of Costco since the year -/-/- and I expressed outrage it how they could do this. The Costco representative advised that I had an - - card and Costco used to honor - - ... Costco discontinued that relationship with - - and had allowed - - to " sell me '' to Citibank. I did not know that becoming a Costco member somehow made me an " indentured servant '' with no constitutional or consumer rights where one of their vendors could actually " sell me '' to another as if I was some sort of slave. I seriously doubt that this explanation is legal. On -/-/- I logged on and checked this account. Proper credits were not made and it was still past due. I an seeking remedy and damages since the company is ignoring the opportunity to remedy their unjust activity. I clearly no longer wish to be a Costco member since they 're engaged and a " course of conduct '' which constitutes fraud and unjustly enrichment of Costco and / or Citibank.

Citibank customer in Florida
Feb 13, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

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Contact Citibank

http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
Citibank

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