Citibank Mortgage Complaint

Citibank Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Connecticut

I recently contacted you regarding my mortgage company CITIMORTGAGE who foreclosed on my property and took over the title indicating I was behind and made no attempt for resolution. In -/-/- ; I lost my job, Cit Mortgage was contacted and I was told to send a Hardship letter after which they would send me a package to apply for a modification. Once I received the paperwork which included a work solution form showing all my debts and responsibilities, as well as income, employment etc. On -/-/-, I received a response back from the CFPB giving me CitiMortgage feedback indicating that I applied for a modification in -/-/- and it was delivered ; however I was making payments in -/-/- -/-/- because my request for modification came in -/-/- after I lost my job. Once I received CitiMortgage feedback, it was confirmed that they never sent my paperwork for review for modification even thought I continued to send them very personal and sensitive information such as my -, - Paystubs, Bank Statement, etc,. In -/-/- I begin to question the representative I was working with in the Homeowner Assistance team ; - as to what and where my paperwork was


show any record of my modification request requested back in -/-/-. On Thursday -/-/- I spoke with - - - and sent him an email showing an email I received from the CitiMortgage on -/-/- confirming all paperwork was received and foreclosure activity will cease while in review and to allow 30 days ; however - - - : asking for a copy show no evidence of not only that email ; but according to the investigation preformed by CFPB, they have no paperwork I have submitted for the last 4 years. My question is where are all documents I sent them because I certainly have plenty of communications showing they were sent and confirmed as being received several times. The question remains ; did they delete my information from their system? My home has been foreclosed on after my hard work and effort to send the bank everything they requested ; but yet CitiMortgage have no evidence of me sending paperwork for a modification but yet they continued to communicate with me by having me continue sending personal and proprietary information to different homeowner assistance team members. On -/-/- I spoke with supervisor - ID - who confirmed my paperwork was never sent to an underwriter so why do they have the right to take my home given they have repeatedly lied and practice dishonesty.