U.S. Bancorp Bank Account Or Service Complaint

U.S. Bancorp Bank account or service department,

Checking account Deposits and withdrawals California

I deposited a check from my fianc 's - - - account for $760.00 on -/-/2017 into my U.S. Bank account at an ATM located at - - - # -, - -, CA - at -. I obtained a receipt from the ATM which indicated that my account balance was $840.00, and my available balance was $150.00. I purchased gas ( $60.00 ), a dozen cookies ( $22.00 ), and pants from - ( $48.00 ). I checked my balance, and it read that my account was - $120.00. I immediately called U.S. Bank 's customer service line at -, and spoke with a very rude representative, who stated that I did not have any available funds in my account, and that I never had an available balance. She went on to state that the funds from my check would not be released until -/-/2017. She said that any pending transactions would all incur a $36.00 overdraft fee. This is all nonsense to me, because I have a receipt in my hand that stated that my account balance was $840.00, and my available balance was $150.00. I had only made $130.00 I purchases. I called the U.S. Bank customer


already " posted '' to my account. I checked my account at -, and indicated that my account was now - $78.00. During my lunch, I went to the branch located at - - - # -, - -, CA -, and spoke with Assistant Branch - - - ( p. - ), who told me that I needed to visit my " home branch '' located at - - -, - -, CA - to resolve any account issues. Moreover, he stated that because my account was newly open ( 28 days ), that every check that I deposited would have a 5 business day hold. This is not true, as the previous day ( -/-/2017 ), I deposited a $100.00, and there was no hold. - gave me the number to the Fraud department, and stated that they needed to speak with me regarding the check that I deposited. I called the - department at -, and spoke with a very rude representative, who told me that the check that I deposited was suspicious and altered. I told him that it was not. He told me that there was now a hold on the check until -/-/2017, and that there was nothing that I could do. At approximately -, I received an email stating that my account had - pending Overdraft Fees for $36.00 each ( total, $100.00 ). After I got off of work, I went in to my home branch, located at - - -, - -, CA - and spoke with Teller Coordinator - - ( p. -. I went over the series of events. She called - - -, and confirmed that the account that the check was written on was a valid and active account, and the available balance was sufficient to cover the check. - explained that she would contact the Fraud department the next day ( they were closed ), in an attempt to get them to release the hold on my account. Overnight, the - pending Overdraft Fees posted to my account. Also overnight, the check cleared and the money was taken out of my fianc 's account. I emailed a copy of my fianc 's - - - checking account and routing numbers to - at - on -/-/2017. At -, I received a notification that I had - more pending Overdraft Fees on my account - now the total in Overdraft Fees are at $250.00. I called, and left a message for - at -, and she returned my call at -. She stated that she has so far been unable to get in contact with - - -, and that the Fraud department is refusing to release the check, and as a result, I will continue to incur fees. - stated that they will not be returning any fees, and the hold will remain on my check until -/-/2017.