SunTrust Banks, Inc. Mortgage Complaint

SunTrust Banks, Inc. Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Wisconsin

My husband and I were having problems paying our mortgage. We called our servicer, Suntrust, to request foreclosure options ; we were seeking a " short-sale '' or a " deed in lieu ''. We were told that they could not assist us with either until we were in default, we would have to miss payments in order to be considered. When we met the requirements of default, we were asked to submit our financial information. We had to fax and mail it several times, and each time we were told Suntrust was missing parts of the information, that we would have to fax again. This went on for three months, always having to refax info, then updated info, and we would never get a call saying that Suntrust received it, or did n't receive it. We would have to call and start the process all over again.


was assured by Suntrust representatives that the information was secure, would only be used by Suntrust, and not given to any other party or third party affiliate. This is not true. Since faxing our private information to the bank, we have had repeated attempts and identity theft activity On - - and -, somebody tried to use our - of our existing credit cards, - a - Hotel, and the other at a - store. We were alerted by the bank that issued our card, otherwise the criminal would have been able to use the card. Then on - -, we received the attached letter regarding a failed attempt to open a - - Card in my husband 's name. ( Attached 1 ). When I spoke to the - Bank, I was told by the fraud division, that the only information the thief did n't have was my husband 's DOB. They had our name, address, and social security number. The only information missing from the Suntrust Package was our DOB 's. We have never had any ID theft attempts before, and are extremely careful with our information. Again, I have been in the - for about 30 years. I know how to protect my financial information. Since we submitted our information to Suntrust, we have had continual criminal and Identity Theft problems. We received a letter from Suntrust with our information at the top, our name, our property, our account number, but at the bottom was another person 's name, requesting missing documentation from - and -. Further reinforcing our belief that Suntrust has failed to secure our information, and the source of the identity theft activity, we have no idea how many entities, other customers, or employees have our information. I am in the process of filing a FTC Identity Theft Report and putting a Freeze on our credit. I have no idea who Suntrust shared, " accidently '' or otherwise, or who was allowed to steal our information. Servicing issues have also been a continual issue. Suntrust sends us a letter stating they are working on our package, but days before that we were told our servicer is now -. Suntrust sent us a letter telling they " cease '' collections while our packet was being reviewed, and no late charges would be assessed, on - -, 2016. - Attached 3 ) We received this letter after we received a letter from Suntrust ( Attached 4 ) stating - is the new servicer on - -, 2016. We also received a statement in which late charges were assessed ; inspection fees and home preservation fees were assessed by -. Stickers on our door stating the property is vacant, that the home is in foreclosure, and then - sent in a company to change the locks and winterize the home. All of this during the time Suntrust is supp