Santander Bank US Consumer Loan Complaint

Santander Bank US Consumer Loan department,

Vehicle loan Managing the loan or lease New York

-/-/- Dear CFPB, My name is - - and I am submitting a complaint towards Santander Bank, N.A. ( with regards to being the successor to Sovereign Bank [ - based ] ). My father-in-law, - -, and I have had an - accident a couple weeks back ( -/-/- ) and are at the point with the insurance claims adjuster requiring the title for the vehicle. The original title, and current title shown in the - - website, show that there is a lien on the vehicle. The vehicle is a - - - -, purchased in - from a - dealer here in -, and there was a 5 year loan placed on the vehicle ; which means that this vehicle 's loan was paid off sometime around - ; 11 years ago.


department have stated in order to have the lien released from the title, Santander Bank, N.A. is supposed to create a letter stating : " Santander Bank, N.A. is not interested in the vehicle or it 's previous auto loan. The loan for this vehicle ( with VIN #, year, make and model described ) is satisfied, and that Santander Bank, N.A. is the successor to Sovereign bank. '' This written document by an official of Santander Bank, N.A. is supposed to be notarized or signed by the official creating the document, then mailed to the recipient in need of the document ; this can then be submitted to the - in order to create a duplicate title without a lien/lienholder stated. I have since spoken with multiple representatives from Santander Bank, N.A. personal consumer department and auto loan department, and neither have helped me in any such way. I have been told that because there is no account with regards to my father-in-law or his mailing address, or vehicle ( searched by VIN # ), Santander Bank, N.A. will not issue a letter of " No Interest. '' Without help from Santander Bank, N.A. in this matter, I am at a complete loss. I urge the CFPB to please help me resolve this matter so that my father-in-law can rightfully buy-back and repair his own vehicle, and that the title ( for which my father-in-law is entitled to having this matter resolved ) is corrected and either showing no lien, or that the lean is satisfied. For the past two weeks, I have not been able to create any progress with this matter ; I am exhausted and running out of resources to resolve this matter. Again, please help me resolve this situation so we can all finally move forward. Thank you for your consideration and for you help, - -