AmeriHome Mortgage Company, LLC Mortgage Complaint

AmeriHome Mortgage Company, LLC Mortgage department,

VA mortgage Loan servicing, payments, escrow account Arizona

On -/-/- I was informed by my mortgage company Amerihome Mortgage that my -/-/-, and -/-/- payments had not been received. I immediately checked my bank account and noticed that the funds for the - checks issued had not been drawn out of the account yet. I contacted my back and verified that the automatic bill pay system was not at fault, was given the - check numbers, dates mailed, and expected processing time for the funds to come out of the account. I have attached the supporting document that shows the dates that - processed the payments. I paid Amerihome Mortgage the - payments and fees immediately on -/-/-. After further investigation I feel that Amerihome Mortgage either held onto my payments or lost them as on -/-/- Amerihome Mortgage sent me a letter stating that a check sent to them for payment was denied by - my bank. After talking with - the check that was denied was - of the - checks that Amerihome Mortgage had stated they did not receive. I am filing this complaint as my credit report has been impacted by this error and when I asked Amerihome Mortgage to send a correct statement


by them saying I could not register for automatic payment or electronic draft on their site. I was not able to get this set up until after this incident in -/-/- When I did get it set up the Amerihome Mortgage help advisor said " your social security number '' was incorrect in the electronic bill pay system which did not allow me to set up this account for payment. As a consumer I take my credit report and score very seriously. I was recently denied credit due to this inaccurate reporting and possibly a job that I was interviewing for in the same time period with - ( - ). I am looking for help in getting Amerihome Mortgage to remove the late payment statement as they for some reason did not try and process my payment until - days after it would have been received. The check they attempted to process # - was mailed out -/-/- to be received by them on -/-/-. They held onto this check until -/-/- and because I cancelled payment on this check on -/-/- because Amerihome Mortgage said they never received this check, it was denied by - and clearly Amerihome Mortgage did receive this check. My end of year statement from Amerihome Mortgage was also impacted. I could use some assistance in getting all to this corrected.