Synchrony Financial Credit Card Complaint

Identity theft / Fraud / Embezzlement

Synchrony Financial Credit card department,

Identity theft / Fraud / Embezzlement North Dakota

I am quite sure that Synchrony Bank, which issues both the - MasterCard and - Visa, has been charging many or most of my - purchases to both cards - in fact charging me double. They have probably been doing this to thousands of other people as well. I have used the - Visa almost exclusively since -, yet my - MasterCard bill for - is double what it was before. I first discovered this when I noticed I was not getting the promised 3 % cashback on - Visa purchases. This was because all of them were listed by Synchrony Bank as " -, '' although I do n't even have this card as a - payment method : - MasterCard is the only credit card I have listed on -l as a payment method. ( It would not even be possible for me to make a - payment from - Visa, yet all my - Visa payments are listed as " - ''! ) Now I find that they have been charged to - MasterCard, through - and also to the - credit card that I used directly. My - MasterCard bill currently is over $480.00 although I have scarcely been using this card since -, and double billing is the only possible explanation. I am saving the complete lists from both cards, and find they are almost but not quite the same - often a few cents difference, to the same recipient on the same day. This may be a way of disguising it. But I have no doubt that this is what they are doing.

Synchrony Financial customer in North Dakota
Feb 05, 2017

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

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