Synchrony Financial Credit Card Complaint

Identity theft / Fraud / Embezzlement

Synchrony Financial Credit card department,

Identity theft / Fraud / Embezzlement North Dakota

I am quite sure that Synchrony Bank, which issues both the - MasterCard and - Visa, has been charging many or most of my - purchases to both cards - in fact charging me double. They have probably been doing this to thousands of other people as well. I have used the - Visa almost exclusively since -, yet my - MasterCard bill for - is double what it was before. I first discovered this when I noticed I was not getting the promised 3 % cashback on - Visa purchases. This was because all of them were listed by Synchrony Bank as " -, '' although I do n't even have this card as a - payment method : - MasterCard is the only credit card I have listed on -l as a payment method. ( It would not even be possible for me to make a - payment from - Visa, yet all my - Visa payments are listed as " - ''! ) Now I find that they have been charged to - MasterCard, through - and also to the - credit card that I used directly. My - MasterCard bill currently is over $480.00 although I have scarcely been using this card since -, and double billing is the only possible explanation. I am saving the complete lists from both cards, and find they are almost but not quite the same - often a few cents difference, to the same recipient on the same day. This may be a way of disguising it. But I have no doubt that this is what they are doing.

Synchrony Financial customer in North Dakota
Feb 05, 2017

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Synchrony FinancialComplaint HistoryComplaints1/20162/20163/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Synchrony FinancialIdentity theft / Fraud / Embezzlement44.3%12.3%43.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageIdentity theft / Fraud / Embezzlement0.2%13.6%6.8%2.6%0.9%17.4%57.7%0.7%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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