Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Conventional fixed mortgage Settlement process and costs Missouri

I called - Mortgage ( - ) to obtain a - mortgage interest statement. - with I.D . # - stated that my loan had been sold to Green Tree on - -, - and gave me their phone number ( - ). When I called Green Tree at the number - provided, after providing my address and either partial or full social security number, heard a recording offering me a $100.00 - gift card and a $50.00 restaurant gift card. I was to press a key to accept, which I did not. Then a representative who said his name was - - came on the line, updated my address, etc. and said the computers were moving slow and while waiting for them, he wanted to tell me about the - - restaurant card. I listened politely and when he asked, did I want to take advantage of these great offers, I declined. He persisted with why did n't I want to receive these free items for a small $4.00 charge. When I declined a second time, he hung up on me. I - the phone number and found out it was a number in - with many more phone


I got on line to research Green Tree Mortgage and remembered that they had merged with Ditech Financial. I was very concerned since I had provided the fake Green Tree representative with personal and sensitive information. I assumed since - had provided me the phone number of -, that is was a legitimate number and company. I then called the Federal Trade Commission who transferred me to the Consumer Financial Protection Bureau. The representative, - was very kind and listened to what had happened, but said it was not her department to handle the incident and did not understand why the Federal Trade Commission had transferred me to her department. Since I could not get anything done through either of them, she suggested I file a complaint here. She transferred me to a department that could provide me with information to protect my identity, credit, etc. I called - and placed a fraud alert on my credit report. I was told the other - credit bureaus, - - and - would also be notified to place a fraud alert. I called - back so that they would not continue to give out the number since it is a scam coming out of -. I spoke to - with I.D . # -, who said she needed to transfer me to an agent in the United States. I then spoke to - with I.D . # -, who listened to what happened and told me that that was the number they were using for Green Tree. She put me on hold while trying the phone number herself. She was put on hold and then the call hung up. - thanked me for letting them know about the scam number and said she would be reporting it to her supervisor and upper management. I am filing this complaint for two reasons : 1 ) to file a complaint so it will not happen to others and 2 ) to document and protect my identity, credit, etc Thank you. - -