Bank of America Bank Account Or Service Complaint

Checking account Using a debit or ATM card

Bank of America Bank account or service department,

Checking account Using a debit or ATM card Maryland

I received an email from my bank stating that there had been suspicious activity with my account. I took a look at my account online and it turned out that someone had charged over $900.00 at a - halfway across the country. Another attempt had been made to withdraw $400.00 from an ATM using the same account that had been denied in the same general area of the initial charge. I immediately reached out to my bank and let them know that they were correct and the charges were fraudulent. I filed a fraud claim and decided to take a closer look at my accounts. Upon closer inspection, I came to realize that there had been a few lesser charges ( & lt ; $5.00 ) on the account that I had not caught. I informed my bank of these lesser charges in good faith, under the impression that any additional information I could provide would give them a better chance of catching the individual that was committing fraud with my account. The bank initially provided my account with a credit to cover the money that had fraudulently taken from my account while they investigated. However, they have rejected my claim under the pretense that since I had not caught the smaller transactions and made them aware sooner, I was liable for any additional fraudulent charges. At this point I am out over $900.00 with little to no recourse that I am aware of.

Bank of America customer in Maryland
Feb 03, 2017

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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