Wells Fargo & Company Bank Account Or Service Complaint

Wells Fargo & Company Bank account or service department,

Other bank product/service Using a debit or ATM card Georgia

I filed a Claim with Wells Fargo for paying for a product via ACH that I have not rec 'd to date as the Merchant refused to refund my money/problem solve to resolve the issue as USPS admitted they messed up and forwarded my package to another address because the Postman did not perform his due diligence to making sure I was the resident and not the prior residence at the address. Wells Fargo Claims Dept did NOT call me to discuss the matter and they denied my claim saying the transaction was valid and did not research to see I was not filing the claim for fraud but because I paid $86.00 for a product I do not have. I have been bounced around for over an hour between -- Wells Fargo Representatives who are not even taking the time to understand the issue.