Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

VA mortgage Credit decision / Underwriting Texas

My refinance with Freedom Mortgage started - -, - and was on schedule to close by - -, -. - - contacted me with a notice of incomplete application on - -, - and we talked about documents that were suddenly required. Certain documents were not fully explained to me like the -, I was told I could get a 15 year loan and only pay $25.00 more than what I am paying now, which turned out to be a total lie, and emails back and forth between - and I were unproductive because she would not answer my questions. Over 2 weeks I fought to get the documents to -, and my email was not working properly and I was not given any other alternative to try to get the documents to her. Her assistant - was short with me and would not originally give me - email address and I had to call the following week, - -, -, and get it from someone else. Around - -, I had no update on my loan so I called and complained and my loan was transferred to another officer. The importance and ins and outs of a couple additional


we have to pay - AND - before we can close, this is ridiculous. We have NEVER missed a payment on our mortgage. We had to cancel our - vacation because we were looking forward to having that skipped mortgage payment, and were hoping to take the vacation in -, the only other month we can get away this year, and now they are pulling this? When we refinanced in -, it was fast and easy. This has been a nightmare, stressful, dissapointing, and angering. I believe - and - 's attitude and lack of care, help, and concern have ruined our chances of getting this refinance done in a timely and orderly manner.