Navy FCU Debt Collection Complaint

Other (i.e. phone, health club, etc.) Taking/threatening an illegal action seized/attempted to seize property

Navy FCU Debt collection department,

Other (i.e. phone, health club, etc.) Taking/threatening an illegal action Seized/Attempted to seize property Washington

During the timeframe of when I held my account there at Navy Federal Credit Union in - Washington from -. When accounts became due they would freeze my savings/checking accounts until I paid them or scheduled a payment. This was normal operations for them every 2 weeks. I would have to call them to unfreeze my accounts on a daily basis at times. I am sure Navy Federal has records of this. That was the reason why I closed my accounts and went with another bank.

Navy FCU customer in Washington
Feb 01, 2017

* Source: CFPB Complaint Database

Navy FCU response to complaint:
Closed with explanation

Consumer disputes how Navy FCU handled their complaint

Created with Highcharts 4.2.3Navy FCUComplaint HistoryComplaints3/20145/20147/20148/20149/20142/20155/20157/20152/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Navy FCUTaking/threatening an illegal action80.0%10.0%10.0%Closed with explanationClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageTaking/threatening an illegal action5.7%79.6%1.5%9.3%0.5%3.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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