Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Checking account Making/receiving payments, sending money New York

On - - -, a charge for $430.00 appeared on my checking account from -. I contacted Citibank that day to initiate fraud charges. As of - -, -, Citibank has not resolved this issue. I have made - separate phone calls to them, and faxed them twice. ( Although I first lodged the complaint -/-/-, I was not told to fax a written statement until -/-/-. ) Citibank representatives constantly reference their attempts to call me, though my phone shows no missed calls, and no messages were ever left.